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FAQ

Is Hyperblade™ safe to use?

Ofcourse! NMES technology has several studies around the world which prove the effectiveness and safety!

The only other kind of complication that can come from NMES feature is if people have pacemakers and cardiac

conditions; Get permission from your doctor to see if it elevates your risk of heart attack.

If you have epilepsy, have recently had acute trauma, fracture, surgery and some other conditions you shouldn't use a device either.

Speak with your doctor before starting anything new.

What makes Hyperblade so unique and different?

Hyperblade™ incorporates micro-vibration technology to accelerate muscle relaxation and promote the growth of muscle fibers.

That micro-vibration technology dig those deep muscle layers. 

Traditional "low frequency vibration" and "hammer impact motion" massage devices can't reach the deepest muscle layers.

Hyperblade™ micro current technology sends low-level electrical currents (25ua) that mimic the body's own natural electrical current which helps in 

stimulating the deepest muscle layers.

Is TENS the same as NMES?

NMES target different nerve groups of the body that TENS. NMES targets the muscle itself, especially through the motor nerves. 

This allows the NMES machine to create a muscle contraction to recruit more muscle fibers when training, warming up or recovering.

TENS is specifically targets the sensory nerves, which are responsible for sending pain signals to the brain.

Sensory and motor nervous fire at different frequencies, which is why NMES and TENS devices affect the body differently.

How can use HYPERBLADE™?

Hyperblade is designed to add-micro-vibration and micro-current technology to the blade type massage tool, which helps you to experience a professional-quality massage with ease, even id you don't have professional knowledge and skills.

Hyperblade is safety to use if you don't have professional knowledge and skills, unlike the general blade-type massage tools.

Can I cancel my order after I've made a purchase on the website?

You can immediately cancel your order up to 24 hours after purchasing. So if you change your mind, please send us a message right away. 

We'll cancel and refund you as soon as we get your request as long as your order has not shipped out yet. A returns process is required for refunds after the item arrives to your location if it's already been shipped out. 

Can I return and refund my order?

Your 100% satisfaction is important for us.

We offer a 30-days Return & Exchange Policy: If a product gets damaged or was faulty upon a delivery - we offer Exchange or 100% refund.

Timing: We have a 30-days Return % Exchange policy, since the day item was received. To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase with all original tags and labels attached.

For returns, please email support@hyperblade.eu FIRST, with subject 'returns' and included your order number, name and the reason for the return.

We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please notes that customers are responsible for shipping costs of returned items.

When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

If the refunds is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

We reserved the right to refuse a refund or exchange.

What types of Payment do you accept?

All Standard Payments. We accept all Payments by Visa, Mastercard & American Express. We don't ever ask any card numbers on email. We use PayPal and Stripe payment platforms.

What are your shipping options?

We only offer one standard shipping option. That included tracking.Check our shipping page for more details on shipping times depending on your location.

What if my order arrives damaged?

In the case that your order arrives damaged or broken, please contact us within the first 7 days of receiving the order for either a full refund or reshipment. 

Where do you ship from?

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. 

Primarily we ship our from fulfillment centers in the United States, Eastern Asia and Western Europe. If your item is out of stock in your nearest location, we'll send it directly from our production line with the same delivery times as indicated in our shipping page. 

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